1. Order Your FREE Talk Home SIM
First, order a FREE Talk Home SIM card from our website. This takes upto 1-3 working days to reach your doorstep. You can only proceed once your new SIM card is with you.
Transfer Mobile Number to Talk Home
Switch to Better - Port Your Number Today!
Seamless switching, superior coverage. Port your number and feel the difference!
How Do I Transfer My Number to Talk Home?
Bringing your existing number to Talk Home is a simple 4-step process. Follow this guide to successfully port your number.
2. Get Your PAC Code
Next, type “PAC” and send it to 65075 from your old SIM to get your PAC code. Remember, this has to be done with your old SIM card and not the new one we sent you.
You should receive a code via text message. Keep it safe with you – we’ll need it for later.
3. Activate Your Talk Home SIM Card
Now that you have your PAC code with you – time to activate your new Talk Home SIM card. Simply insert your new Talk Home SIM card in your phone to activate it.
Don’t worry about the temporary number on your Talk Home SIM for now – we’ll map your old number to the new SIM card once we port it in.
4. Transfer Your Mobile Number
Once your new Talk Home SIM card (with its temporary number) is activated, it’s time to head over to the Porting Details page.
Enter your PAC, you'll be asked to pick a day to initiate the port-in request. That day, you will face intermittent service from your old provider and Talk Home so we suggest you do it as per your convenience.
Restart your phone with your new Talk Home SIM inserted and it should work just fine. Success! You've now moved your number over to Talk Home.
Great Value Monthly Rolling Plans!
Enjoy ultrafast 5G data, free EU roaming , UK wide network coverage - all at a price you'll love.
Explore Plans
Frequently Asked Questions
How long will it take to transfer my mobile number?
If you request the transfer before 5pm, your number will be with us the next working day. If your request is made after 5pm, it'll take 2 working days.
| Give us your PAC by | Date you'll switch to Talk Home |
|---|---|
| Monday before 5pm | Tuesday |
| Monday after 5pm to Tuesday before 5pm | Wednesday |
| Tuesday after 5pm to Wednesday before 5pm | Thursday |
| Wednesday after 5pm to Thursday before 5pm | Friday |
| Thursday after 5pm to Friday before 5pm | Monday |
| Friday after 5pm to Monday 5pm | Tuesday |
Bank Holidays
During Bank Holidays it can take a few extra days depending on when your PAC is submitted. Any PAC codes given to us after 5pm will be processed the following working day, and then you'll switch over to Talk Home on the following switching date.
What happens if it takes longer to transfer my mobile number?
If you've given us your PAC but the switch didn't happen on the correct day, don't worry we're on it. Our systems will spot the delay and while we're fixing the issue, we'll credit your account with the equivalent of 1GB of free allowance for each day of loss of service. In the unlikely event that the switch still hasn't happened after 7 days, please contact us and we'll put things right.
What is a PAC code and do I need one?
A PAC (Porting Authorisation Code) is a 9-digit code used to move a phone number between different networks
If you're joining from another network and want to keep your current number, you'll need a PAC code.
PAC codes are valid for 30 days - if yours has expired or doesn't work contact your network for a new one.
Which carriers can I port my number from?
You can transfer your phone number from any network in the UK. We don't have a type. 😅
I’m having issues with my mobile number transfer. What should I do?
First, try restarting your device if you haven't already. This resolves most issues. If that doesn't work:
If you have an iPhone
- Go to Settings > Phone > My Number, and make sure the right number is showing. If it isn't, please update the number.
- Go to Settings > Messages > Turn OFF iMessage.
- Go to General > Reset > Reset Network Settings.
- Restart your device
- Go to Settings > Messages > Turn ON iMessage.
This will recognise the new SIM and have it verified. If the issue still persists, please contact Talk Home support so we can assist you further.
How to contact Talk Home support?
There are multiple ways to get in touch with our support team and an agent will connect with you as soon as possible to help you.
- Live chat: visit our website for live chat (Mon to Fri: 09:00 - 21:00 | Weekends: 09:00 - 18:00 hours)
- By email: cs-mobile@talk-home.com
- From your SIM: dial 579 (FREE from Talk Home)
- From other networks: Call +44(0)330 993 7339 from any other phone